1. Who We Are

CYLVR Creative Studio (“CYLVR,” “we,” “us,” or “our”) is a full-service AI-powered video production studio. Our website is located at cylvr.com.

For questions about this Privacy Policy, contact us at: Email: hello@cylvr.com

2. What Information We Collect

2.1 Information you provide directly

When you interact with CYLVR through our website, including filling out the Start a Project form, subscribing to our Insights newsletter, or contacting us via email, we may collect:

• Your name and professional title
• Your company name and website URL
• Your business email address
• Your country or market location
• Your project type, budget range, and timeline
• Any additional information you choose to share in free-text fields

2.2 Information collected automatically

When you visit cylvr.com, we automatically collect certain technical information through cookies and similar technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (how you arrived at our site)
• Device type (desktop, mobile, tablet)

2.3 Information from third-party tools

We use the following third-party tools that may collect data on our behalf:

• Google Analytics — website traffic and behaviour analysis
• Google Search Console — search performance data
• Calendly — discovery call booking and scheduling
• Stripe — payment processing (we do not store card details)

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiry and manage your project When you submit a project brief, we use your contact information and project details to review your submission, respond within our stated timeframe, and prepare for your discovery call.

To deliver the CYLVR First Frame offer If you qualify for our complimentary video sample offer, we use your brand information and project brief to produce the sample and communicate delivery details.

To send marketing communications If you subscribe to CYLVR Insights or opt in to receive our newsletter, we use your email address to send weekly content about AI video production, brand strategy, and creative industry trends. You can unsubscribe at any time using the link in any email.

To improve our website and services We analyse anonymised usage data to understand how visitors interact with cylvr.com, which pages perform well, and where we can improve the user experience.

To process payments When you engage CYLVR for a project, payment is processed securely through Stripe. We do not store, access, or retain any card or bank account details — these are handled entirely by Stripe’s PCI-compliant systems.

To comply with legal obligations We retain certain business records as required by applicable law, including financial records and contractual documentation.

4. Legal Basis for Processing (GDPR)

For visitors from the United Kingdom, European Union, and European Economic Area, we process your personal data under the following legal bases:

• Legitimate interests — to respond to enquiries, improve our services, and conduct our business
• Contractual necessity — to fulfil project agreements and deliver services you have engaged us for
• Consent — for marketing emails and non-essential cookies (you may withdraw consent at any time)
• Legal obligation — where we are required to retain records by law

5. How We Share Your Information

CYLVR does not sell, rent, or trade your personal information to third parties.

We may share limited information with:

Service providers who assist us in operating our business, including our email platform, CRM, booking system, payment processor, and website hosting provider. These providers are contractually bound to process data only on our behalf and in accordance with this policy.

Professional advisors including lawyers, accountants, and compliance consultants, where necessary for legal or regulatory reasons.

Law enforcement or regulatory authorities if required to do so by law or in response to a valid legal request.

For white-label agency clients, any project briefs or client information shared with us for the purposes of white-label production are treated as strictly confidential. We do not disclose the identities of agency clients or their end clients to any third party.

6. Cookies

CYLVR uses cookies to operate our website and understand how it is used. Cookies are small text files stored on your device.

Essential cookies — required for the website to function. These cannot be disabled.

Analytics cookies — used to collect anonymised data about how visitors use our site. These are only set with your consent.

Marketing cookies — used to understand the effectiveness of our advertising. These are only set with your consent.

When you first visit cylvr.com, you will see a cookie consent banner. You can manage your preferences at any time through the cookie settings link in our footer.

We do not use cookies to track you across other websites or serve personalised advertising on third-party platforms without your explicit consent.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

• Project enquiries — retained for 24 months from the date of submission, unless a project agreement is established
• Active client records — retained for the duration of the project plus 7 years for legal and financial compliance
• Newsletter subscribers — retained until you unsubscribe or request deletion
• Website analytics — aggregated and anonymised data retained indefinitely; identifiable session data deleted after 26 months

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (“right to be forgotten”)
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a portable, machine-readable format
• Right to object — object to processing based on our legitimate interests
• Right to withdraw consent — withdraw any consent you have given at any time

To exercise any of these rights, contact us at hello@cylvr.com. We will respond within 30 days.

If you are located in the UK or EU and believe we have handled your data unlawfully, you have the right to lodge a complaint with the relevant supervisory authority:

• UK: Information Commissioner’s Office (ico.org.uk)
• EU: Your national data protection authority

9. International Data Transfers

CYLVR is a remote-first studio. Your data may be processed or stored in countries outside your own, including the United Kingdom and the European Union. Where we transfer data outside these regions, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

10. Children’s Privacy

cylvr.com is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, contact us immediately at hello@cylvr.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

For significant changes affecting how we use your data, we will notify active subscribers and clients by email.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy:

CYLVR Creative Studio Email: hello@cylvr.com Website: cylvr.com/privacy

We aim to respond to all privacy-related enquiries within 5 business days.